Terms & Conditions
Last updated: 23 October 2026
Welcome to BALANATH. These Terms & Conditions govern your access to and use of the BALANATH website, including the purchase of products offered through our online store.
By accessing this website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the website.
1. About BALANATH
BALANATH is a wellness brand offering products inspired by traditional herbal ingredients. The website provides product information, ingredient details, usage instructions and online purchasing facilities.
In these terms, “BALANATH,” “we,” “our” or “us” refers to the business operating the BALANATH website. “Customer,” “you” or “your” refers to any visitor or purchaser using the website.
2. Eligibility to Purchase
By placing an order, you confirm that:
- You are legally capable of entering into a binding contract under applicable Indian law.
- The information you provide during checkout is accurate and complete.
- You are purchasing products for lawful purposes.
- You will comply with applicable laws and these Terms & Conditions.
3. Product Information
We make reasonable efforts to display accurate product descriptions, ingredient information, images, prices and usage instructions.
However, product images are for illustrative purposes and minor variations in appearance or packaging may occur.
Customers should read the product label, ingredients, directions for use, warnings and other relevant information before purchasing or consuming a product.
If you have questions about a product’s suitability, consult a qualified healthcare professional before use.
4. Health and Wellness Disclaimer
Information provided on this website is intended for general product information and educational purposes. It is not a substitute for professional medical advice, diagnosis or treatment.
Individual experiences may vary. We do not guarantee specific health outcomes or results from using any product.
Do not disregard professional medical advice or delay seeking it because of information displayed on this website.
If you experience an adverse reaction after using a product, discontinue use and seek appropriate medical advice. Seek urgent medical attention for serious symptoms, including difficulty breathing or swallowing.
5. Product Orders
Placing an order constitutes an offer to purchase the selected product.
An order is subject to acceptance and availability. We reserve the right to decline, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, inventory issues or inaccurate order information.
If payment has already been collected for an order that we cancel, any applicable refund will be processed in accordance with our Refund & Cancellation Policy and applicable law.
An order confirmation does not necessarily mean that the order has been dispatched.
6. Prices and Payments
Product prices are displayed on the website and are subject to change without prior notice. The price applicable to an order will ordinarily be the price shown at checkout when the order is placed, subject to correction of genuine pricing errors and applicable law.
Payments must be made using the payment methods available at checkout.
Orders are subject to successful payment verification. We do not guarantee that every payment attempt will be successful, as payment processing may depend on banks, payment service providers and other third parties.
If a payment is debited but the order is not confirmed, please contact us with the relevant transaction details so that the issue can be investigated.
7. Shipping and Delivery
Orders will be processed and dispatched subject to product availability, successful payment and verification of the delivery information.
Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, logistical disruptions or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and reachable contact details.
For information about shipping charges, estimated delivery times and delivery-related issues, please refer to our Shipping Policy.
8. Cancellation, Returns and Refunds
Order cancellations, returns, replacements and refunds are governed by our Refund & Cancellation Policy.
Please review that policy before placing an order. Nothing in these Terms & Conditions is intended to exclude or restrict any rights available to consumers under applicable Indian law.
If you receive a damaged, defective, incorrect or otherwise qualifying product, contact us promptly with your order details and supporting photographs, where relevant.
Refunds, where approved or required, will be processed according to the applicable policy and legal requirements.
9. Customer Responsibilities
When using our website, you agree not to:
- Provide false, misleading or fraudulent information.
- Use the website for unlawful purposes.
- Attempt to interfere with website security or functionality.
- Introduce malicious software or attempt unauthorised access to website systems.
- Copy, reproduce or commercially exploit website content without permission.
- Misuse payment facilities or engage in fraudulent transactions.
We may restrict access to the website or take appropriate action where misuse is identified, subject to applicable law.
10. Intellectual Property
Unless otherwise stated, the BALANATH name, logo, branding, website design, product descriptions, photographs, graphics and original website content are owned by or used with permission by the relevant rights holder.
You may view and use this content for personal, non-commercial purposes. You may not reproduce, distribute, modify or commercially exploit it without prior written permission, except where permitted by law.
11. Third-Party Services and Links
Our website may use third-party services, including payment gateways, courier providers and external websites.
Such services may operate under their own terms and privacy policies. We are not responsible for the independent content or policies of third-party websites, subject to any responsibilities imposed on us by applicable law.
12. Privacy and Personal Information
Information submitted during browsing, checkout or customer communication may be processed to fulfil orders, facilitate payments, arrange delivery, provide customer support and meet applicable legal obligations.
The collection and use of personal information are described in our Privacy Policy.
Please review our Privacy Policy to understand how your information is handled.
13. Limitation of Liability
To the extent permitted by applicable law, BALANATH shall not be liable for indirect or consequential losses arising from the use of the website or inability to access it.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and remedies.
Nothing in these terms replaces the product label, appropriate safety information or professional medical advice.
14. Events Beyond Our Control
We will make reasonable efforts to fulfil our obligations. However, delays or interruptions may occur due to circumstances beyond our reasonable control, including natural disasters, transport disruptions, government restrictions, technical failures or other unforeseen events.
Where such circumstances affect an order, we will take reasonable steps to communicate relevant information and address the issue in accordance with applicable law.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products or legal requirements.
The updated version will be published on this page with a revised “Last updated” date. Changes will apply as permitted under applicable law.
We encourage customers to review this page periodically.
16. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Any disputes will be subject to the jurisdiction of competent courts in accordance with applicable law, without restricting any consumer rights or remedies available under Indian law.
17. Contact Us
If you have questions about these Terms & Conditions, an order, or a product purchased through our website, please contact us through the Contact Us page.
Website: https://balanath.com/
Please include your order number, where applicable, so we can assist you more efficiently.
By using the BALANATH website or placing an order, you acknowledge that you have read these Terms & Conditions, subject to your rights under applicable law.