Refund & Return Policy

Last updated: 23 October 2026

At BALANATH, we aim to ensure that every order reaches our customers in satisfactory condition. Please read our Refund, Return & Replacement Policy carefully before placing an order.

Our policy covers requests relating to damaged products and orders that have not been delivered.

1. Eligible Cases for Refund or Replacement

We consider refund or replacement requests in the following circumstances:

A. Product Received in Damaged Condition

If your order arrives damaged, please contact us within 7 days of receiving the product.

To help us verify the issue, you must provide:

  • Your order number and registered contact details.
  • A clear, continuous, unedited video showing the package, shipping label, outer packaging and damaged product.
  • Clear photographs of the damage, if requested.
  • Any additional information reasonably required to assess the claim.

Please retain the original packaging and the product until your complaint has been reviewed.

After verification, we will inform you whether a replacement or refund is appropriate, in accordance with applicable law.

B. Order Not Delivered

If your order has not arrived within the expected delivery period, please contact us as soon as possible.

Please provide:

  • Your order number.
  • The contact details used when placing the order.
  • Tracking information or other relevant delivery details, if available.
  • Any relevant communication received from the courier, if applicable.

For non-delivery complaints, video proof may not be possible. We will review the order and available shipping or courier records to investigate the claim.

If the order is confirmed as undelivered, we will arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

2. Reporting Time Limit

For a product received in damaged condition, please submit your complaint within 7 days from the date of delivery.

For an order that has not been delivered, please report the issue promptly after the expected delivery date has passed. The seven-day period for reporting a damaged product does not apply to an order that you have never received.

We encourage customers to report issues as soon as possible so that we can investigate them efficiently. Nothing in this policy limits rights or remedies available under applicable law.

3. Verification Process

Every request will be reviewed based on the information provided and the available order, packaging and delivery records.

We may request additional photographs, videos or other relevant details to understand the issue.

Submitting a request does not automatically guarantee approval. However, a request will not be rejected solely because video evidence is unavailable where such evidence is not reasonably possible, and all cases will be handled in accordance with applicable law.

4. Refund Process

If a refund is approved or otherwise required under applicable law:

  • The refund will ordinarily be initiated through the original payment method, where feasible.
  • Processing time may depend on the payment provider or bank.
  • We will communicate relevant refund details to the customer.
  • Any refund will be processed within the applicable legal timeframe.

We do not charge a customer a refund-processing fee where prohibited by law.

5. Replacement Process

Where a replacement is approved or required, we will inform you of the next steps.

Replacement dispatch is subject to product availability and applicable legal requirements. If a replacement cannot reasonably be provided, an appropriate alternative, including a refund where applicable, will be considered.

6. Cases Not Normally Eligible Under This Policy

Our voluntary refund and replacement policy does not ordinarily cover:

  • A change of mind after ordering.
  • Incorrect product selection by the customer.
  • Dissatisfaction based solely on personal preference.
  • Damage caused by misuse, improper storage or handling after delivery.

These exclusions do not apply where a return, refund, replacement or other remedy is required by applicable law, including for defective, incorrect, misdescribed or otherwise non-conforming products.

7. How to Submit a Request

To report a damaged product or non-delivery issue, please contact us through the Contact Us page on our website.

Include your order number, the date of delivery or expected delivery, a description of the issue, and any relevant evidence.

Please retain your order confirmation and shipping details until the issue has been resolved.

8. Policy Updates

BALANATH may update this policy from time to time. The current version will be published on this page with its latest revision date.

Any updated policy will be applied subject to applicable law and any rights already available to customers.

9. Contact Us

For refund, return, replacement or non-delivery queries, please contact us through:

Website: https://balanath.com/

Please provide accurate order details so that we can investigate your request efficiently.

This policy is subject to applicable Indian consumer protection laws. Nothing in this policy is intended to exclude or restrict any statutory consumer rights or remedies.