Privacy Policy

Effective Date: 18 October 2026

1. Introduction

Welcome to BALANATH (“we,” “our,” “us”). We operate the website https://balanath.com, through which we provide information about and sell our products, including Vajrabal.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal and contact information

  • Full name
  • Email address
  • Mobile or telephone number
  • Billing address
  • Shipping or delivery address

Order and transaction information

  • Products purchased
  • Order details, order number and purchase history
  • Payment status and transaction references
  • Refund or cancellation information, where applicable

Technical information

  • IP address
  • Browser type and device information
  • Website usage data and pages visited
  • Cookies and similar technologies, where enabled

Communications

  • Information you provide when contacting our customer support team, submitting a form or communicating with us about an order.

We aim to collect only information reasonably necessary to operate our website, process orders and provide customer support.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.
  • Arrange shipping and delivery.
  • Process or verify payments through our payment service providers.
  • Send order confirmations, payment updates and delivery notifications.
  • Respond to enquiries and provide customer support.
  • Manage returns, cancellations, refunds and complaints.
  • Maintain website security and prevent fraud or misuse.
  • Improve our website, products and customer experience.
  • Comply with applicable legal, accounting, tax and regulatory obligations.
  • Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of promotional communications at any time. Transactional messages necessary to complete or manage an order may still be sent.

4. Payments and Payment Security

Payments made through our website may be processed by third-party payment service providers. These providers may collect and process payment information in accordance with their own privacy policies and security practices.

We do not intend to store complete debit card numbers, credit card numbers, card security codes, UPI PINs or banking passwords on our website.

Payment processing is subject to the applicable payment provider’s terms, security procedures and verification requirements.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of service providers when necessary:

  • Payment providers: to process, verify or refund transactions.
  • Shipping and logistics providers: to deliver orders.
  • Website and hosting providers: to maintain our website and store data.
  • Technical and security providers: to protect our website and prevent fraud.
  • Professional advisers and authorities: where required for legal, tax, regulatory or dispute-resolution purposes.

These parties may process information according to their own obligations and applicable agreements or laws.

We may also disclose information where reasonably necessary to protect our rights, customers, website or business.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping-cart functionality, improve performance and understand website usage.

Some cookies may be placed by third-party services integrated into our website.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls. Disabling certain cookies may affect shopping-cart, checkout or other website functions.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, tax compliance, dispute resolution, security and legal obligations.

Retention periods may vary depending on the type of information and the applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure. You should use a secure device and avoid sharing passwords, payment credentials or other sensitive information with unauthorised persons.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Raise a concern or grievance about how your information is handled.

To exercise these rights, contact us using the details provided below. We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary to resolve a dispute or complete a transaction.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics or social-media services.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their respective privacy policies before providing information directly to them.

11. Children’s Privacy

Our website is intended for adults purchasing products for lawful use. We do not knowingly seek to collect personal information directly from children where doing so would be contrary to applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact and Grievances

For questions, privacy requests or complaints regarding this Privacy Policy, please contact:

Brand: BALANATH
Website: https://balanath.com
Business/Legal Entity: JB Enterprices
Email: info@balanath.com
Phone: 7710107724

We will review and respond to privacy-related requests in accordance with applicable law.

By using balanath.com, you acknowledge this Privacy Policy and the practices described in it, subject to applicable consent and legal requirements.